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The Library Reopens on 1 June: Everything you need to know about your visit

On Monday 1st of June we are reopening the doors for access to our physical collection. Here's everything you need to know about our current library services and your visit to the library.

When will you open?

The three branches of Randwick City Library will reopen for Library members on Monday 1 June. Initially, we will be open to the public with limited services and reduced hours:

Margaret Martin Library, Randwick:

  • Monday – Friday 
    9.30am – 6.00pm General public, bookings required, last access 5.30pm
  • Saturday 
    9.30am – 12.00pm General public, bookings required, last access 11.30am

What services will be available?  

From Monday 1 June, we will offer a core loan and returns service. Patrons will be able to return current loans, collect reserved items, browse shelves and check out items using the self-checkers. Patrons are required to bring their library card or have their barcode/card number loaded in the myLibrary app on their device for self-service check-out of loan items.

As this is phase 1 of our re-opening, we will progressively increase services and opening hours when we are confident it is safe to do so.

What services will be unavailable?  

There will be no access to public toilets; study rooms; PCs; printing; scanning; seating; venue hire; lockers; disc-go mobile phone chargers. There will be no Justice of the Peace service.

Will there be restrictions on numbers?

At this time, our branch will accommodate maximum visitor numbers of:

  • Margaret Martin Library 30 people

This is the maximum we can accommodate and still maintain safe physical distancing. This number may increase as we progressively open up parts of the Library and expand our services.

Can I come in at any time between 9.30am and 6pm?

No. We have introduced an online booking system via Eventbrite.  There are a set number sessions available for each branch per day.  

The daily sessions are approximately 30 minutes in duration and are limited to one per library member per day. These sessions are available to book up to 2 business days in advance.

The purpose of pre-booking online is to manage our restricted capacity, so we can avoid the disappointment of people travelling to the Library and not being allowed in because it is full; and to avoid lengthy queues outside the building. It will also allow us to collect visitor information, as required by NSW Health, to enable effective contact tracing if required — this information will only be used for that purpose and will be deleted after 28 days.

Paperless ticketing is preferred, so please have your mobile device with you to display your booking ticket/QR code for entry. The ticket will be emailed to you after you register for a session. You may bring a printed copy of your ticket/QR code if you do not have a mobile device.

Bookings will be held for a maximum of 15 minutes. After this your place may be reallocated. You may need to wait until another patron has exited before you can enter the library.

Can I book two people into the same session?

Only one booking per library member aged 13+ each day will be permitted. Library members can book for up to four family members (one adult with three children under the ages of 12) on the same booking.

What if I don’t have access to a computer to book online?  

You can also book over the phone (02) 9093 6400 Mon – Fri 9am - 5pm, but we ask patrons to be patient as we anticipate a high demand of calls during this phased re-opening period. Please understand that it may be difficult to get through to us via telephone.

Can I return items?

All items on loan during our closure period were given a due date of 30 June, so you have until then to return your loans to us. There won’t be any fees for overdue items.

All our branches have after-hours book return chutes which have been open throughout our closure period and will continue to remain open 24-7 for your book returns.

Should you wish to return toys, this can be done via our branches from 1 June - remember to make an online session booking.

Can I sit and read?

No, not at this stage. Library visits need to be booked in advance; sessions are time-limited. Seating has been removed and patrons are encouraged to browse, select, borrow and leave.

Can I stay and study?

No, not at this stage. Library visits need to be booked in advance; sessions are time-limited. Seating has been removed and patrons are encouraged to browse, select, borrow and leave.

Can I bring my own device and work?

No, not at this stage. Library visits need to be booked in advance; sessions are time-limited. Seating has been removed and patrons are encouraged to browse, select, borrow and leave.

Can I use the computers?

No, our public PCs will not be available as part of phase 1 reopening.  These services will be opened up at a later stage when it is deemed safe to do so.

Can I book a study room?

Study rooms are not available due to health restrictions.

Can I print and scan documents?

No, print services will not be available as part of phase 1 reopening.  These services will be opened up at a later stage when it is deemed safe to do so.

Where can I print or photocopy?

You can print documents at Officeworks and some newsagents. At Maroubra, the Newsagency J and H at 3/701-705 Anzac Parade has a photocopier. Some other libraries might be open to use their resources (please check their website).

We recommend to always check company websites and social media channels for updates, or to give them a call before your visit.

Where can I find a Justice of the Peace (JPs)?

Please visit the NSW Government website for the Justice of the Peace (jp.nsw.gov.au). You can search the Public Register to find your nearest JP or a JP who speaks a particular language.

Will the children’s area of the Library be open from 1 June?

From Monday 1 June, the Children’s area at each branch will be open for borrowing, however, there will be no seating or in-house toys/games for play.  We ask parents to supervise children and ensure that social distancing is observed within our libraries for the safety of the community.

You may continue to access free activities and learning resources via our website.

Will the Toy Library be open?

From Monday 1 June, the Toy Library will be open. Large ride-on toys will not be available for loan during this time. Toy Library toys and games are not for play within our libraries - please borrow and enjoy at home!

What about my Toy Library membership?

Current Toy Library memberships have been extended by three months to compensate for the period of closure.

What safety and hygiene measures are in place?

The health and safety of our staff, patrons and visitors is always our top priority and we will be fully complying with the NSW Health guidelines to protect everyone who comes through our doors.

  • Hand hygiene facilities will be available at each entrance to the Library and in key locations.
  • Library visitors will need to maintain 1.5 metres distance from each other, as per the NSW Health guidelines for libraries.
  • Physical distancing measures will be implemented, with queuing systems in place and signage clearly displayed.
  • All returned items will be quarantined for at least 48hrs before they are processed and available to be borrowed again.

We ask for your understanding and support in our implementation of these safety measures.

Can I use the lockers?

No. The lockers will not be available to use.

Can I make payments at the payment kiosk?

Yes, the payment kiosk is open for self-service payments such as the annual Toy Library fee.

Can I book a venue for a meeting?

Our venues will remain closed for the time being. We will open venue hire spaces when we are confident it is safe to do so.

How can I get in touch with you?

You can reach us by phone (02) 9093 6400 and email contactus@randwick.nsw.gov.au during opening hours.

Further updates about the operations of the Library will be published here and on our social media channels.

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